FAQs
- How do we track being trained by the OHTN face-to-face (web meeting)?
- Not tracked
- Does training from the OHTN get reported in OCHART?
- No
- Who should use the Tracking Tools?
- Tracking - everyone
- Reporting – Managers/Directors and Executive Director
- Who should record activity in the Tracking Tools?
- Does not matter who records the work; as long as the type of worker is answered correctly.
- When more than one worker is involved in one activity, should each worker add that activity into OCHART Tracking Tool?
- No, work is provided by your organization, not by each worker independently.
- How about when each worker at the same education workshop is delivering different presentations. Should workers track their own work?
- Yes
- How frequently should data be entered into OCHART?
- Daily, weekly or at least every two weeks.
- For OCASE, services need to be recorded on the same day or if not possible, within 72 hours.
- Who can submit the OCHART report every six months?
- Executive Director or designated Manager/Director
- Who can set up accounts?
- OCHART – users request their own accounts
- OCASE – with Managers or ACI
- Who can deactivate accounts?
- OCHART – Managers/Directors and Executive Director can request deactivation
- OCASE – Managers, designate, ED, or ACI
- How to reset passwords on OCASE?
- OCASE Designate at organization can reset passwords https://ohtn.freshdesk.com/support/solutions/articles/17000041196-how-to-reset-a-password-
- Contact ACI for support
- How to reset passwords on OCHART?
- Users click “Forgot Password?”
- When something cannot be recorded, such as meals for Harm Reduction drop-ins, what should we do?
- Managers/Directors or Executive Directors can type this as narrative in the OCHART report.
- Why is it important to record our work?
- Having complete and correct data will provide data required for program evaluations.
- What if I missed the recording deadlines?
- If Tracking Tool entries are entered before the OCHART report is submitted then they will be included in the report.
- If Tracking tool entries are entered after the OCHART report is submitted then they will not be included in the report.
- For OCASE, services need to be recorded on the same day or if not possible, within 72 hours.
- During the OCHART reporting months of April and October, data entry deadlines for both OCASE and OCHART must be strictly followed to ensure that everything is included in each six-month report.
ASO and Community Initiatives (ACI)
ocase@ohtn.on.ca or Ext 2235 at 1-877-743-6486
ochart@ohtn.on.ca or Ext 2303 at 1-877-743-6486